Sahulat Ghar Tak

Sahulat Ghar Tak

Privacy Policy

Last Updated: August 24, 2026

Sahulat Ghar Tak ("we," "us," "our," or the "App") is a home services marketplace mobile application operated by Coditum Solutions ("Company") that connects Customers seeking home services with independent Service Providers who offer those services. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application.

By downloading, accessing, or using Sahulat Ghar Tak, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

We collect different types of information depending on whether you use the App as a Customer or as a Service Provider.

1.1 Information You Provide Directly

All Users (Customers and Providers):

  • Full name
  • Mobile phone number (used as your primary account identifier and for OTP verification)
  • Password (stored securely; never stored or transmitted in plain text)
  • Gender
  • National Identity Card number (CNIC)

Service Providers additionally provide:

  • Years of experience and service category/skills
  • Description of services offered
  • Profile photograph
  • CNIC front and back images (used solely for identity verification and provider vetting)

Customers additionally provide:

  • Saved service addresses, including address label, full address, area, city, and the geographic coordinates (latitude/longitude) of each saved address
  • Service request details (e.g., service type, description, preferred schedule)

1.2 Information Collected Automatically

  • Device permissions: With your consent, the App requests access to your device Camera and Photo Library/Gallery solely to let you capture or select your profile photo and, for Providers, CNIC verification images.
  • Booking and transaction records: Details of service requests, bookings, job status, cancellation/rejection reasons, and provider earnings/wallet activity within the App.
  • Ratings and reviews: Feedback and star ratings exchanged between Customers and Providers after a completed service.
  • In-app notifications: Booking status updates and alerts delivered within the App.

1.3 Information We Do Not Collect

We do not collect precise, continuous, or background GPS/location data from your device. Location data is limited to the coordinates of addresses you manually save within the App. We do not integrate third-party advertising, analytics, or social media SDKs, and we do not process payment card details within the App — the App does not integrate any third-party payment gateway.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your Customer or Service Provider account
  • Verify your identity via One-Time Password (OTP) sent to your mobile number
  • Verify Service Provider identity and eligibility using submitted CNIC documents
  • Facilitate the connection between Customers and Providers, including displaying provider profiles, service categories, and booking requests
  • Process and manage service bookings, requests, cancellations, and rejections
  • Calculate and display Provider earnings/wallet balances within the App
  • Enable ratings and reviews between Customers and Providers
  • Send in-app notifications about the status of bookings and account activity
  • Maintain the security of the App and prevent fraud or misuse
  • Respond to customer support inquiries
  • Comply with applicable legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • Between Customers and Providers: To facilitate a service booking, a Customer's name, saved address, and request details are shared with the assigned Provider, and a Provider's name, profile, verification status, category, and rating are shared with Customers.
  • Service providers to us: We may use third-party infrastructure providers (such as cloud hosting providers) solely to host our backend servers and databases. These providers process data only on our behalf and are contractually obligated to protect it.
  • Legal requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users, the public, or the Company.
  • Business transfers: If the Company is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to this Privacy Policy or a policy at least as protective.

We do not share your CNIC images, password, or full CNIC number with other users of the App.

4. Data Storage and Security

  • Account data, including your password, is transmitted over encrypted (HTTPS) connections and stored securely on our servers.
  • Sensitive local data on your device (such as authentication tokens) is stored using secure, encrypted device storage.
  • CNIC images and profile photographs submitted by Providers are stored on our servers and are used only for verification purposes by our administrative team.
  • We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account (see Section 7), we will delete or anonymize your personal information within a reasonable period, except where retention is required by law (e.g., financial or regulatory record-keeping).

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information (via the Edit Profile screen in the App)
  • Request deletion of your account and associated personal data, either in-app or via our website (see Section 7)
  • Withdraw consent to camera/photo library access at any time via your device settings (note: this may limit your ability to use certain features, such as profile photo or CNIC upload)

To exercise any of these rights, please contact us using the details in Section 10.

7. Account Deletion

You can permanently delete your account in either of the following ways:

In the App: Go to Profile > Delete Account, enter your password to confirm, and your account will be deleted immediately.

On the Web: Visit https://sahulatghartak.com/delete-account and enter your registered mobile number and password to submit a deletion request.

Account deletion is immediate and irreversible — it is not a temporary freeze or deactivation. When you delete your account:

  • Your profile information (full name, CNIC, gender, description) is permanently removed or anonymized.
  • For Service Providers, your uploaded profile photo and CNIC verification images are permanently deleted from our servers.
  • Your saved addresses are permanently deleted, except where an address is still referenced by a past service request (see below).
  • Your mobile number is released and becomes available for re-registration.
  • Login credentials (password) and OTP records tied to your account are permanently deleted.

What is retained after deletion: Records of past service requests, bookings, and payment/commission ledger entries are retained in anonymized form. This is because these records are shared with the other party to the transaction (e.g., the Customer or Provider you transacted with) and are part of our financial and dispute-resolution history. We do not retain any information that personally identifies you within these records beyond what is necessary for accounting and legal compliance.

Requests submitted via the web deletion page are processed immediately upon successful verification of your mobile number and password, in the same manner as an in-app deletion.

8. Children's Privacy

Sahulat Ghar Tak is not directed at, and is not intended for use by, children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe a child has provided us with personal data, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, through an in-app notice. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Sahulat Ghar Tak / Coditum Solutions
Email: Ammadtahir05@gmail.com